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 Corporate social responsibility: A return to quality roots   Corporate social responsibility: A return to quality roots   $4.99 
 Creating customer value: the relationship between TQM and marketing   Creating customer value: the relationship between TQM and marketing   $4.99 
 Integrating CRM and QFD: Improving stakeholder relationships   Integrating CRM and QFD: Improving stakeholder relationships   $4.99 
 New product development: Assessment tools   New product development: Assessment tools   $4.99 
 Proprietary software for SMEs: a strong competitive advantage   Proprietary software for SMEs: a strong competitive advantage   $4.99 
 Pursuing ISO 9000 certification for continuous performance improvement   Pursuing ISO 9000 certification for continuous performance improvement   $4.99 
 Saudi Arabia industrial sector: quality accreditation   Saudi Arabia industrial sector: quality accreditation   $4.99 
 Supply chain management six sigma at Samsung   Supply chain management six sigma at Samsung   $4.99 
 The development of quality management and business excellence   The development of quality management and business excellence   $4.99 
 Total quality management: the Jordan quality award   Total quality management: the Jordan quality award   $4.99 
 An interview with Richard Hunter and George Westerman   An interview with Richard Hunter and George Westerman   $9.99 
 Make the most of your Intellectual Capital   Make the most of your Intellectual Capital   $15.00 
 Service Quality   Service Quality   $15.00 
 TQM and HRM – The Human Side to Quality   TQM and HRM – The Human Side to Quality   $15.00 
 Corporate & Customer Communications   Corporate & Customer Communications   $20.00 
 Implementing effective TQM   Implementing effective TQM   $20.00 
 Benchmarking in Civil Aviation   Benchmarking in Civil Aviation   $45.00 
 Benchmarking in Services   Benchmarking in Services   $45.00 
 E-Government   E-Government   $45.00 
 Global Trends & Challenges in Services   Global Trends & Challenges in Services   $45.00 
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Bestsellers
01.Service Innovation Management
02.Maintenance Strategies and Reliability Optimization
03.E-Government
04.Service Quality
05.TQM and HRM – The Human Side to Quality
06.Benchmarking in Civil Aviation
07.Benchmarking in Services
08.Corporate & Customer Communications
09.Global Trends & Challenges in Services
10.Goal-Oriented Business Process Modelling
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