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Take a look at the various ways in which technology has impacted the healthcare sector. What is there to know about online patient support systems? How can the Internet affect the provision of education and training for healthcare professionals?

Articles:

An Australian case in e-health communication and change
Here we examines lessons in change management and communication that emanate from a health sector case, emphasising the issue of improving communication with key stakeholders about e-commerce and changes to the health system, and ensuring appropriate communication practices through the different phases of the project over time.

Originally published in the Journal of Management Development Volume 21 Number 8, 2002

Customer loyalty to content-based Web sites: the case of an online health-care service
Past e-service research has largely concentrated on customer responses to online retailers. The present study sheds light on the determinants of customer loyalty to a content-based service, a healthcare Web site.

Originally published in the Journal of Services Marketing Volume 18 Number 3, 2004

Issues and trends in computerisation within UK primary health care
This paper charts the technological developments that have taken place within primary health care during the last 20 years, drawing upon previous research and presenting new survey findings on the current state of computerisation.

Originally published in Logistics Information Management Volume 16 Number 3/4, 2003

A nursing interaction approach to consumer Internet training on quality health care
This study examined the effectiveness of using the Internet to teach consumers about quality health care, compared consumer definitions of quality health care prior to and following completion of the Internet experience, and compared ratings of learning, satisfaction and value of the Internet instruction between consumers who completed the Internet intervention alone and consumers who completed the Internet intervention and interacted with a nurse.

Originally published in Health Education Volume 104 Number 1, 2004

The provision of education and training for health care professionals through the medium of the Internet
This study describes a new and experimental initiative to provide Internet-based courses to student and professional occupational therapists in four centres in the UK, Belgium, The Netherlands and Sweden.

Originally published in Campus-Wide Information Systems Volume 19 Number 4, 2002

Online patient support systems - is there a need?
A survey of cardiac patients, their relatives and friends and local GPs was conducted to establish whether there is a need for an online patient support system. In November 2000, 859 patients, 360 relatives and 160 friends attending cardiac out-patients completed a questionnaire, 159 GPs were contacted by postal survey.

Originally published in the British Journal of Clinical Governance Volume 7 Number 4, 2002

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