Lack of preparation is every manager's nightmare.
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Take a look at examples from the USA, New Zealand and the UK in understanding the role of technology in the provision of public sector services.
Articles:
E-government in New Zealand: the local authority perspective
In New Zealand (NZ) there are plans afoot to create an e-government that will automate government-to-government and government-to-citizen interactions and allow anyone, anywhere to go online any time to obtain information, to complete transactions, and to communicate with their elected representatives, cheaply, quickly, and efficiently.
Originally published in International Journal of Public Sector Management
Volume 15 Number 5, 2002
Interpreting e-government and development: Efficiency, transparency or governance at a distance?
This paper describes how the Kingdom of Jordan, as a case study of an innovative and extensive application of e-government ideas and models, provides a paradigmatic example of how ICTs are being introduced in economically less developed countries and identifies the risks of failure in implementation.
Originally published in Information Technology & People
Volume 18 Number 3, 2005
From government to e-government: a transition model
This article provides a transition which is of value to e-government strategic planners who are seeking possible transition paths towards the effective development of e-government.
Originally published in Information Technology & People
Volume 18 Number 3, 2005
The business value of e-government for small firms
Small firms should use e-government as an information source to enhance their market intelligence and build revenues. This article proposes and tests a model about the business value of government electronic services (e-government) to small firms.
Originally published in Information Technology & People
Volume 18 Number 3, 2005
Towards quality e-service in the public sector: The evolution of web sites in the local public service sector
By following the ideas in this article, managers operating in public-service organisations can develop useful operational frameworks for e-service quality-control systems – based on an analysis of the interactions and transactions made available to their stakeholders.
Originally published in Managing Service Quality
Volume 15 Number 1, 2005
Towards excellence in e-governance
This paper follows a case study approach for developing the concept of excellent e-governance. It first conceptually differentiates between e-government and e-governance and describes the status of e-governance in developing countries. It then differentiates between the two approaches to e-governance: techno-centric and governance-centric.
Originally published in International Journal of Public Sector Management
Volume 18 Number 6, 2005
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