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"E-biz", "e-commerce", "dotcom."
Such terms are becoming more and more synonymous with modern business as each day passes. But what is all the hype about? Can doing business 'over the wires' really have a deep and lasting effect on your organization?
The answer appears to be an emphatic yes. It is widely believed that involvement in e-business can:
- Create a new sales channel;
- Improve product promotion;
- Reduce costs;
- Help develop a brand and;
- Present the opportunity to develop closer relationships with customers.
On a business-to-business (b2b) level, e-commerce can help to:
- Lower procurement costs;
- Create an efficient purchasing process and;
- Improve cycle times and productivity.
With a list of benefits like that, it is no surprise to hear that e-business has taken off dramatically throughout the world.
Articles:
Taking the shopping centre online: new models in e-commerce
This paper uses case studies from two different shopping centres in the UK and documents the innovative uses of both web-based marketing and online retailing by organisations that historically have not directly been involved in the retailing process.
Originally published in Property Management
Volume 23 Number 2, 2005
E-commerce: managing the legal risks
E-commerce plays an important role in today’s business environment, and that role will continue to grow each year.
Originally published in Managerial Law
Volume 47 Number 1/2, 2005
Typologies of e-commerce retail failures and recovery strategies
The authors propose focusing on e-commerce service failure and recovery through the presentation of failure and recovery strategies employed by e-commerce service firms.
Originally published in Managerial Law
Volume 47 Number 1/2, 2005
Customer and company voices in e-commerce: a qualitative analysis
This paper presents the results of an initial phase in a research cycle that looks at e-Commerce through the lens of knowledge management. It examines e-Commerce provision made by organisations for customers across seven facets ranging from transactional to relational facilities.
Originally published in Qualitative Market Research: An International Journal
Volume 7 Number 4, 2004
Developing an e-commerce solution: a case study of TimeXtra
This paper looks at the design and development of the TimeXtra e-commerce solution, including front end interaction, mid-end integration and back-end support infrastructure.
Originally published in The Journal of Enterprise Information Management
Volume 17 Number 5, 2004
Global e-commerce: a framework for understanding and overcoming the trust barrier
As the Internet revolution moves into full swing, those countries that have not embraced e-commerce technology will face new hurdles as they seek to develop their economies. Standing in the path of these countries’ attempts to adapt e-commerce technologies are several key issues that can be broadly defined as trust barriers.
Originally published in Information Management & Computer Security
Volume 11 Number 3, 2003
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