Non-financial auditing and ISO 9000 quality system certification has created considerable confusion and frustration with managers, particularly with the business value of this process. The perceived value of ISO 9000 certification has varied from being highly successful to merely increasing workload and business costs.

Further evidence of doubt being cast on the value of ISO 9000 certification comes from the European Commission's Directorate General for Industry, who recently questioned the effectiveness of certification and considered reducing their promotion of, and emphasis on, certification programs.

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