Originally published as Business Process Management Journal Volume 11 Number 6, 2005
ISBN: 1 84544 849 9
Guest edited by: Ilia Bider, Director R&D of IbisSoft, Stockholm and Paul Johannesson, Swedish Royal Institute of Technology.
The objective of this Special Issue is to try to clarify the connection between the notions of goal and business process.
The issue is a follow-up to the discussions at the Workshop on Goal-Oriented Business Process Modelling held in London on 2 September 2002. The papers cover a wide spectrum of topics, related to the notions of goals in the business process domain.
Contents:
Expert view
Take a look at the various steps needed to improve business processes and the goals required at each step. The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?
A strategy driven business process modelling approach
A business and its supporting system change in a concurrent way. In order to help the propagation of the intentional changes onto operational ones, this article adopts the two levels hierarchical spiral process model. The intentional spiral deals with the production of the business process models using the map formalism and the operational one deals with the specifications of the supporting systems.
Towards a formal definition of goal-oriented business process patterns
Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re-engineering. Two problems arise in connection to using best practices: how to find a best practice that suits particular purposes, and how to ensure that the process from the best practice has the same nature as the process under re-engineering. The purpose of this paper is to address these issues.
On the notion of soft-goals in business process modeling
This paper aims at providing a conceptual framework based on clearly defined concepts and notions, which integrates goals into process modeling and specifically distinguishes goals from soft-goals or business measures. The application of this framework facilitates a systematic use of soft-goals in process design.
Structural metrics for goal based business process design and evaluation
This article aims to provide business process designers a formal yet user friendly technique to evaluate the implications of a process design on process performance even before its implementation.
Modelling the regulative role of business processes with use and misuse cases
This article considers business processes as a regulation mechanism that an organization uses to survive and flourish in its environment. It proposes a theoretical framework based on the concept of homeostasis, the maintenance of identity in a changing world.
Transforming strategic goals of CRM into process goals and activities
The purpose of this paper is to address two questions: what is the difference between relationship processes and purely product-oriented processes? And to answer this question we should bear in mind what we mean by relationship, and why a customer is willing to establish and maintain a relationship at all.
An experimental study of process representation approaches and their impact on perceived modeling quality and redesign success
The purpose of this research is to examine the communication optimization theory by comparing two business process representation approaches and related redesign guidelines through an experiment.
About Business Process Management Journal
Thousands of organisations (large and small) in every business sector around the world are achieving remarkable gains from well-managed re-engineering and process change projects. Their secret? They have distilled the real "wisdom" of re-engineering and applied it to their key business processes.
This is business process management (BPM) in action, and you'll know it works when you start to read the scholarly articles and the detailed case studies that appear regularly in the Business Process Management Journal. Business Process Management Journal is the premium channel for researchers and practitioners to disseminate and acquire leading-edge knowledge relating to latest development in BPM concepts, practices, tools and technologies. It is a refereed and international journal that focuses on quality and relevance.
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