Originally published as the Journal of Knowledge Management Volume 9 Number 1, 2005
ISBN: 1 84544 101 X
Guest edited by: Eric Tsui, Innovation Services, CSC Australia and The Hong Kong Polytechnic University.
This Special Issue is dedicated to technologies in knowledge management. A summary of the evolution of technologies that impact KM is provided as well as observations on the current trends and how they will impact the workplace and the individual knowledge workers in the next 5 years.
Speaking overall, these trends are that firstly, the whole area of KM is becoming more and more process-centric and relevant technologies are gradually being aligned to support process-based KM activities. Secondly, there is the emergence of personal networks and applications. These networks and applications operate in conjunction with enterprise infrastructure and applications but individual workers have a strong control on configuring the type of applications and content that best support their day-to-day activities, learning and development. Thirdly, knowledge sharing and capturing are becoming more instantaneous (i.e. on-demand and just-in-time).
Large scale KM programs still prevail but, in future, the technical infrastructure and information content of these programs also need to support ad hoc, spontaneous but intensive intra and inter-organizational collaborations.
Contents:
The role of IT in KM: where are we now and where are we heading?
While most articles on KM technologies tend to focus on individual technique(s)/system(s), this paper provides a succinct and high-level summary of the evolution of KM technologies from a commercial and practical perspective.
Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance
This article provides executives and scholars with pragmatic understanding about integrating knowledge management strategy and technologies in business processes for successful performance.
Balancing business process with business practice for organizational advantage
This paper provides an argument and a practical approach for achieving a balance between business process optimization and the use of human-centred business practices.
The inseparability of modern knowledge management and computer-based technology
This paper makes the case that modern knowledge management is inseparable from a consideration of technology. While recognizing that there are many non-technological facets to KM research and practice, it takes issue with the perspective proposed by some that knowledge management has little or nothing to do with technology.
Understanding computer-mediated interorganizational collaboration: a model and framework
This paper brings together diverse ideas into a systematic view of collaboration via interorganizational systems. It contributes to a deeper, fuller understanding of issues involved in achieving collaborative advantage with IOS technologies.
Linking social network analysis with the analytic hierarchy process for knowledge mapping in organizations
This article provides an interesting approach for determining interval measures, through the analytic hierarchy process, for integration with social network analysis for knowledge mapping in organizations.
A knowledge-based system to support procurement decision
This paper proposes a knowledge-based system that offers expandability and flexibility to allow users to add more related factors for analysis to enhance the quality of decision making.
The “global” and the “local” in knowledge management
This paper aims to unravel the complexities associated with knowledge sharing in large global organizations through a field study carried out in a large, multinational company (Du Pont), focusing on the critical issues, concrete practices, bottle-necks, and constraints in knowledge sharing.
Knowledge management systems: finding a way with technology
Facilitated, computer-supported group workshops were conducted with 78 people from ten different organizations. The objective of each workshop was to review the current state of knowledge management in that organization and develop an action plan for the future.
Connected brains: Question and answer systems for knowledge sharing: concepts, implementation and return on investment
In this paper the aim is to describe the role that question-driven knowledge exchange systems can play in the transfer of knowledge between people and to describe the conditions to be fulfilled for successful implementation.
About the Journal of Knowledge Management
The Journal of Knowledge Management is a peer-reviewed quarterly publication dedicated to the exchange of the latest research and practical information on all aspects of managing knowledge in organizations. The journal publishes original research and case studies by academic, business and government contributors on strategies, tools, techniques and technologies for knowledge management. The focus of this journal is on the identification of innovative knowledge management strategies and the application of theoretical concepts to real-world situations.
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